Managed IT Support
A technology department for businesses that do not have one. The coverage of an internal team, without the headcount.
Day to day
Most of what an internal IT department does is unglamorous and constant: the laptop that will not print, the account that needs setting up, the update that broke something. That is the work we take on.
- Remote helpdesk for everyday problems
- On-site support when remote will not do it
- Workstation setup, imaging and monitoring
- Software installation, licensing and troubleshooting
- New starter and leaver account handling
Security, as part of the job
We do not sell security as a separate product, because the things that actually protect a small business are not a product — they are maintenance done consistently. Patching, multi-factor authentication, sensible access, and protection on the endpoints and the mail flow are included in support rather than priced as an upsell.
- Endpoint and email protection
- Multi-factor authentication and access control
- Patch and vulnerability management
- Firewall configuration and review
- Practical guidance for staff, without the scare tactics
How we answer
You get people who already know your setup. That is the entire difference between a support contract that helps and one that reads your ticket back to you.